Shipping policy

Shipping Policy

Thank you for shopping with us! Below is our detailed shipping policy to ensure transparency and clarity about our process.

Processing Time

  • Orders are processed within 1-3 business days after they are placed. Please note that this does not include weekends or holidays.

  • You will receive a confirmation email once your order is processed and shipped.

Shipping Time

  • Shipping times vary based on your location and the supplier of the product. Typical delivery times are:

    • Domestic (United States): 7-14 business days

    • International: 14-21 business days

  • Please note that shipping delays may occur due to factors beyond our control, such as customs processing, weather, or carrier delays.

Shipping Costs

  • Shipping costs are calculated at checkout and depend on the destination and the weight of the order.

  • Occasionally, we offer free shipping promotions. Be sure to check for any active offers!

Tracking Information

  • Once your order has shipped, you will receive an email with tracking information.

  • Please allow 2-5 business days for the tracking details to update.

Customs, Duties, and Taxes

  • For international orders, any customs and import duties, fees, or taxes are the responsibility of the customer. We recommend checking with your local customs office for more details.

Wrong Address Disclaimer

  • Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

  • If you notice an error in your address after placing an order, please contact us immediately at [Your Email Address]. We will do our best to update the address before the order is shipped.

Lost or Stolen Packages

  • We are not responsible for lost or stolen packages. If your tracking information shows that your package was delivered and you did not receive it, please contact the carrier directly to file a claim.

Shipping Restrictions

  • Currently, we do not ship to P.O. Boxes, APO, or FPO addresses.

  • Some products may have specific shipping restrictions. These will be clearly noted on the product page.

Contact Us If you have any questions about your order or our shipping policy, please contact us at dmcwharter@gmail.com.

Thank you for choosing Mountain Athlete Supplements! We appreciate your business and look forward to serving you.